La Coquette du Village – charming town house 2BR Lake & Ski Escape

Unsafe:The dock is not safe for use; it’s collapsing into the lake.The bottom step from the yard to the house is broken. A repair person was sent to fix it and could only remove it. He said it could not be fixed because the supports were too rotted and the entire staircase needs to be rebuilt.Pathway to the dock was difficult for athletic adults to use; steep, narrow and overgrown with greenery. Only after booking did we get notified that the driveway was steep and dangerous and they recommended that we park at the train station. Warning for those with children the rental is on a very busy streetMisleading:The listing pictures are very oldPrivate lake access is actually shared with another rental unit on the property.Some of the lake access pics are of the municipal beach (Note: the beach doesn’t allow dogs)Listed as renovated; patio furniture and bathroom were in bad shapeLocation isn’t as remote as it appears, neighbors on all sides only a few feet away. Noise of cars passing, the neighbors were quiet yet we could still hear themCustomer service hell:The property is managed by “Host Me” and is difficult to get in touch with unless you complain to VRBO so they call on your behalf.Host Me blamed the shortcomings on previous guests, the HOA, the city, the neighbors or that we just had unrealistic expectations. Still trying to get the 15% refund we were promised. They keep forgetting to process it & trying to lower the amountThere's more but I'm out of space