FAQ

Table of Contents

Your stay with Host Me

1. How do I book a property with Host Me?

Browse our available properties on host-me.ca, in the Laurentians or Montreal. Each listing includes photos, occupancy, amenities, and real-time availability. You can book directly on the corresponding platform (Airbnb, VRBO, or other) or by contacting our team. Once your booking is confirmed, you will receive all arrival instructions by email or text message, including the access code and practical information about the property and the area.

2. Do I deal directly with Host Me during my stay, or with the owner?

You deal with our team, not the owner. Host Me manages communications before, during, and after your stay: questions about the property, special requests, unforeseen events, or emergencies. A member of our team is available to respond quickly, saving you the hassle of waiting for a reply from a potentially unreachable owner. This support is part of our turnkey property management approach.

3. What are the cancellation conditions for a booked stay?

Conditions vary depending on the property and the booking platform used (Airbnb, VRBO, etc.), as each listing has its own policy (flexible, moderate, or strict). You will find the exact details on the booking page before confirming. If you have a specific question about a pending cancellation, contact our team: we can advise you on the options according to the policy applicable to your booking.

4. Is a security deposit required to rent a property?

This depends on the property and the platform used. Some bookings include a refundable security deposit in case of damages, while others do not. This information is always specified in the listing details. Our team also conducts check-in and check-out inspections to document the condition of the accommodation, which protects both the traveler and the owner in case of a dispute.

5. Are pets allowed in Host Me cottages?

Some of our properties are pet-friendly. You can contact our team to find out which pet-friendly properties are available in the Laurentians or Montreal for your desired dates.

6. Do some properties have a spa or lake access?

Yes. Several properties in our inventory offer a private spa, lake access, or both, particularly in the Laurentians region. These amenities are indicated in each listing's description, with supporting photos. If you're looking for a cottage with a spa for a romantic getaway or a waterfront cottage for a family vacation, use the search filters or contact our team.

7. What is the minimum number of nights required to book?

The minimum varies depending on the property and the season. Some properties accept single-night bookings during the week, while others require two or three nights on weekends and during peak season (winter, summer, long holidays). The exact information is indicated on the booking page. For longer stays (31 days or more), some properties are also available for mid-term rental.

8. Who should I contact if I have a problem during my stay?

Our team is available to assist you during your stay, whether it's a practical question, a breakage, or an emergency. Contact information will be provided with your arrival instructions. We prioritize a prompt response, day and night, depending on the nature of the request, so that unforeseen issues can be resolved without disrupting the rest of your stay.

9. Is cleaning included in the displayed price?

Cleaning fees are generally shown separately from the base rental price, directly on the booking page, as is standard practice on short-term rental platforms. They cover the complete preparation of the accommodation between each stay: cleaning, linens, towels, and tidying up. The amount varies depending on the size of the property and the presence of amenities such as a spa.

10. In which regions are Host Me properties located?

Our properties are primarily concentrated in the Laurentians (cottages) and Montreal (condos and apartments), with a presence in areas such as Mont-Tremblant, Sutton, Saint-Sauveur, Charlevoix, the Eastern Townships, and Lanaudière. This coverage allows us to offer a range of properties suited to different types of stays, whether it's a nature getaway in a cottage or an urban stay in Montreal.

11. How does arrival and departure work (self-check-in, key box, code)?

Most of our properties operate with self-check-in, usually a smart lock with a personalized code, eliminating the need to wait at a meeting point. Detailed instructions (address, code, parking, access specifics) are sent to you before your arrival. Upon departure, you are simply asked to follow the basic guidelines (washing dishes, trash, locking) outlined in the guest guide.

12. Are the properties suitable for groups or large families?

Yes, several cottages in our inventory are designed to accommodate groups or large families, with a capacity of up to 12 to 20 people depending on the property. These properties generally offer multiple bedrooms, spacious common areas, and sometimes an outdoor hot tub. For a gathering with friends, a family celebration, or a corporate retreat, please specify the number of people in your search.

13. Are firewood, bedding, and towels provided?

Bedding and towels are provided in the vast majority of our properties. Firewood, when available, is often included in the initial quantity but may be subject to an additional charge for longer stays or intensive use. These details are specified in the description of each listing as well as in the guest guide provided upon arrival.

14. Does the property truly match the photos and description?

We strive to ensure that each listing accurately reflects the property: amenities, occupancy, and condition. Our photos are recent and our descriptions are updated regularly, in addition to inspections conducted between stays. Should a discrepancy nevertheless arise, our team is available during your stay to find a solution quickly, whether it's an adjustment or a follow-up after your departure.

15. Is it possible to rent a property for a stay longer than one month?

Yes. Some of our properties are available for mid-term rental, generally for stays of 31 days or more, with adjusted pricing and conditions (monthly billing, more rigorous tenant screening). This is an attractive option for an extended stay in the Laurentians or a temporary pied-à-terre in Montreal. Contact our team to find out about available properties based on your dates.

renting a property in Quebec

1. How to choose a chalet to rent in Quebec?

The right choice depends on your priorities: proximity to Montreal, access to a lake, the presence of a spa, accommodation capacity, and budget. Also check reviews from previous guests, the clarity of the photos, and the presence of a CITQ permit, indicating that the property is recognized by tourism authorities. A well-described property, with clearly defined amenities and a history of positive reviews, reduces the risk of unpleasant surprises upon arrival.

2. What is the difference between booking directly on Airbnb and going through a property management company like Host Me?

On Airbnb, you deal directly with the host, whose availability and professionalism vary. A property management company like HostMe manages multiple properties with a dedicated team, consistent quality standards, and structured service before, during, and after the stay. The result for the traveler: faster communication and a generally more reliable experience, even if the property remains listed on the same platforms.

3. What are the best regions to rent a cottage in Quebec (Laurentians, Charlevoix, Eastern Townships)?

The Laurentians remain one of the most popular regions thanks to their proximity to Montreal, their lakes, and resorts like Mont-Tremblant and Saint-Sauveur. Charlevoix attracts visitors with its scenery and year-round offerings, while the Eastern Townships charm with Bromont and Magog. The best choice depends primarily on the acceptable travel time and the activities desired: skiing, beach, hiking, or fine dining.

4. What is the average cost of renting a cottage for a weekend in the Laurentians?

The price varies considerably depending on the accommodation capacity, the presence of a spa, proximity to a lake, and the season. A small chalet for two people can be rented at an affordable rate, while a spacious chalet with a spa for a large group costs more, especially during peak season (winter, summer, long holidays). Comparing several listings based on your specific dates remains the best way to estimate a realistic budget.

5. Is it safe to rent a property directly from an individual rather than through a recognized platform?

It's not illegal, but it carries more risks: no secure payment system, no verified reviews, and limited recourse in case of problems. Using a recognized platform (Airbnb, VRBO) or an established management company offers additional protection. Checking for a CITQ permit is also a good indicator of reliability, regardless of the booking channel.

6. How to verify if a property has a valid operating permit (CITQ)?

In Quebec, legal tourist accommodation establishments must hold a classification from the Corporation de l'industrie touristique du Québec (CITQ). The permit number is often displayed in the advertisement or can be requested directly from the manager or owner before booking. Its presence is a good indicator that the property complies with current regulations for short-term rentals.

7. What is the best time to book a cottage in the Laurentians?

Booking a few months in advance gives you access to the best selection of properties, especially for popular weekends (winter, long holidays, summer season). Cottages with hot tubs or those located on a lake get booked up quickly during these periods. For a better price, aiming for a midweek stay or one outside of peak season remains the most effective strategy.

8. How many people can a typical chalet in the Laurentians accommodate?

Capacity varies considerably depending on the property: some small chalets accommodate 2 to 4 people, while larger ones can host 12, 15, or even 20 people, with multiple bedrooms and spacious common areas. The number of bedrooms and beds is always specified in the listing, as are any additional amenities such as a hot tub or lake access for groups.

9. What is the difference between a chalet, a condo and a vacation rental property?

A cottage is generally a detached property in a natural setting, often with access to land, a lake, or a forest. A condo is located in a multi-unit building, in an urban environment like Montreal. A vacation home can refer to either, depending on the location. The choice depends on the desired experience: a secluded nature getaway for a cottage, a convenient urban stay for a condo.

10. What recourse does a traveler have if the rented property does not match the advertisement?

The first step is to contact the host or property manager as soon as possible to report the problem, ideally with supporting photos. Most platforms (Airbnb, VRBO) also offer a mediation process and, in some cases, a partial or full refund. Using a structured property management company generally facilitates this type of resolution, since a dedicated team responds directly during the stay.

11. Do chalets with spas cost more to rent?

Generally, yes. A spa is a desirable amenity that increases a property's appeal and price, especially in the fall and winter. The cost of maintaining a spa (water chemistry, heating) is also higher for the owner, which is often reflected in the rental price shown to the guest.

12. How to get to the Laurentians from Montreal for a cottage stay?

Most areas of the Laurentians (Saint-Sauveur, Sainte-Adèle, Mont-Tremblant) are about 45 minutes to 1 hour 30 minutes by car from Montreal via Highway 15. This is one of the reasons why the region remains so popular for a weekend getaway: close enough for a quick round trip, far enough away for a real change of scenery in nature.

your rental property

1. How much does Host Me's property management service cost?

Our management fees range from 10% to 20% of rental income, depending on the package you choose (Performance, Protection, Serenity, or Stability), and the level of delegation you desire. The more aspects of management you delegate (housekeeping, maintenance, permits, emergencies), the higher the percentage, but the less involvement you require. A free property assessment will help determine the most cost-effective package for your specific situation.

2. What are the different packages offered (Performance, Protection, Serenity, Stability)?

Performance (10%) is suitable for owners who manage guests themselves but delegate pricing and marketing. Protection (15%) adds guest verification and partial communication. Serenity (20%) is our complete turnkey package: cleaning, maintenance, emergencies, permits, and 24/7 communication. Stability (10%) targets rentals of 31 days or more, with stable income and low turnover.

3. What is the difference between the packages, and which one is right for me?

The right package depends primarily on the time you want to dedicate to your property. If you want to remain involved in communications, Performance or Protection are suitable. If you want 100% turnkey management without any intervention, Serenity is the logical choice. Stability is for owners who prefer predictable income with less turnover. Our team can guide you based on your objectives during an initial consultation.

4. What is the contract duration with Host Me?

The precise terms are discussed during the initial property assessment, depending on the package chosen. We prioritize a results-oriented relationship rather than a binding long-term commitment. To learn about the exact terms applicable to your situation, contact our team: we will present the terms transparently before you sign anything.

5. Can I terminate my management contract at any time?

The termination conditions are specified in the agreement signed with Host Me and vary depending on the package. We favor reasonable terms over a rigid commitment, as our goal is to build a long-term relationship of trust, not to retain a dissatisfied owner. Discuss this directly with our team to learn the details applicable to your contract.

6. On which platforms will my listing be published (Airbnb, VRBO, etc.)?

We ensure a presence on the most effective booking platforms based on the type of property and target clientele, including Airbnb and VRBO. We make sure that the information, photos, and availability remain consistent and up-to-date on each platform used, in order to maximize the visibility of your chalet or condo without increasing the risk of scheduling errors.

7. Do I receive my earnings directly into my bank account?

Yes. Your rental income is deposited directly into your personal bank account after each booking, with clear and transparent tracking. You remain the full owner of your property and your earnings at all times; Host Me acts as the manager, never as a financial intermediary holding your funds.

8. How often do I receive my performance reports?

You will receive regular reports detailing your revenue, occupancy rate, and key performance indicators for your property, generally on a monthly basis. This monitoring allows you to see the profitability of your chalet or condo evolve over time and adjust your strategy as needed with the support of our team.

9. Do I have access to a real-time dashboard to track my revenue and occupancy rate?

Depending on the package you choose, you have access to detailed tracking of your revenue, occupancy rate, and property performance indicators. This dashboard gives you a clear view of your cottage or condo's profitability, without you having to manage the calculations or compile booking data yourself.

10. Does Host Me also handle cleaning and repair coordination?

Yes, depending on the package you choose. Our most comprehensive packages (Serenity, Multi-Unit Operators) include coordinating housekeeping between stays, as well as managing any necessary maintenance and repairs. We coordinate directly with trusted suppliers so your property is always ready to welcome the next guest, without any intervention on your part.

11. Who verifies guests before their stay?

Starting with the Protection package, our team verifies guests before confirming a reservation to ensure reliable profiles that respect your property. This step reduces the risk of damage or problematic behavior and complements our communication process before, during, and after the stay.

12. Do I need to be present on-site for Host Me to manage my property?

No. That's precisely one of the main advantages of our service: you don't need to be there in person for your property to be professionally managed. Our local team handles communications, cleaning coordination, and all necessary follow-ups, whether you live nearby, elsewhere in Quebec, or even outside the province.

13. Does Host Me assist owners with CITQ permit applications?

Depending on the package chosen, our team can assist owners with regulatory compliance procedures, including questions related to the CITQ permit. This support is part of our turnkey approach: rather than navigating the administrative requirements of short-term rentals on your own, you benefit from structured support to ensure compliance.

14. What types of properties do you manage?

We manage cottages, condos, houses, apartments, and residences suitable for short-term rentals, based on their location, condition, and rental potential. Whether your property is already operational or requires adjustments before being listed, our team can assess it and recommend the best approach.

15. Does my property need to be located in a specific area (Laurentians, Montreal, 25 km radius)?

We primarily focus our services in the Laurentians and Montreal, with extended coverage including areas such as Mont-Tremblant, Sutton, Charlevoix, the Eastern Townships, and Lanaudière, generally within a radius of approximately 25 km of these areas. If your property is located in one of these regions, please contact our team to verify its eligibility for our services.

16. What happens if a guest causes damage?

We conduct check-in and check-out inspections to document the condition of your property and quickly detect any damage. Depending on the package you choose, our team will handle claims and damage management, including contacting the guest or the relevant platform, to protect your asset without you having to manage this process yourself.

17. Do you offer a service for owners of multiple units?

Yes. Our Multi-Unit Operators package is designed for owners or investors who manage several properties, with a hotel management approach tailored to a larger volume. This package includes all of our turnkey services: housekeeping, maintenance, emergencies, dashboard, and supplier management, across your entire portfolio of properties.

18. How long before my property starts generating bookings?

The timeframe varies depending on the condition of your property and how quickly it's prepared (photos, description, recommended adjustments). Once the listing is optimized and published on the right platforms, the first bookings can arrive within a few weeks, especially if your property is located in a high-demand area like the Laurentians. An initial assessment will help estimate a more precise timeline.

19. Do I retain control over rates and availability?

Yes. You remain the owner and have full oversight of your property at all times. We adjust pricing based on booking trends and peak periods to maximize your return, but always according to your objectives and preferences. Nothing is done without the strategy being aligned with what you want for your property.

20. Does my property need to be furnished and ready to rent?

Not necessarily. We can analyze your property, whether it's already furnished and ready to welcome travelers or needs adjustments before you list it. Our team will then recommend useful improvements (layout, amenities, presentation) to maximize its appeal and profitability before you launch the listing.

21. Does Host Me handle creating and optimizing my listing (photos, description)?

Yes. We optimize your property's presentation to make it more attractive: description, highlighting amenities, key features, ambiance, and capacity. The goal is to position your chalet or condo clearly, professionally, and persuasively for travelers on the platforms most relevant to your property type.

22. What does the Stability package cover for rentals of 31 days or more?

The Stability package is designed for landlords who prefer predictable income to the frequent turnover of short-term rentals. It includes targeted marketing for mid-term rentals, rigorous tenant screening, payment and monthly billing management, and maintenance coordination, resulting in stable income with less management complexity.

The rental property industry

1. What is a chalet rental management company?

A chalet rental management company handles, on behalf of an owner, all or part of the operations related to short-term rentals: marketing, pricing, communication with travelers, cleaning, maintenance, and performance monitoring. The goal is to maximize the property's income while reducing the time and involvement required from the owner on a daily basis.

2. How does Airbnb rental management work in Quebec?

A management company handles the owner's listing on Airbnb (and often other platforms), adjusts rates according to demand, communicates with guests, and coordinates cleaning between stays. The owner receives their income directly, minus management fees, which are generally calculated as a percentage of the generated revenue. The level of service varies depending on the packages offered by each company.

3. How much does an Airbnb management company typically charge in Quebec?

Fees generally range from 10% to 30% of rental revenue, depending on the level of service included (communication with guests, cleaning, maintenance, permits, emergencies). Minimal management, including only pricing and advertising, is less expensive than a full turnkey management service. It's worth comparing precisely what's included in each percentage before choosing a manager.

4. Is it profitable to entrust your property to a management company rather than managing it yourself?

It depends on the time you are willing to invest and your knowledge of the short-term rental market. An experienced management company generally optimizes pricing, presentation, and occupancy rates, which can offset management fees. For an owner who lacks time or expertise, delegating management often becomes more profitable than poorly optimized self-management.

5. What are the advantages of using a property manager rather than renting directly on Airbnb?

A professional property manager offers expertise in dynamic pricing, a structured presence across multiple platforms, and constant availability to respond to guests, including emergencies. The owner also frees up time normally spent on communications, scheduling, and coordinating cleaning. The trade-off: a portion of the revenue is allocated to management fees.

6. Do I need a permit to rent my property short-term in Quebec?

Yes. In Quebec, short-term rentals of a residence are regulated by a classification system from the Corporation de l'industrie touristique du Québec (CITQ), which is mandatory for most tourist accommodation establishments. Some municipalities also impose additional requirements, particularly related to zoning. It is important to verify these requirements before listing a property for rent, otherwise you may be subject to penalties.

7. Is short-term rental permitted everywhere in Quebec, or does it depend on municipal zoning?

It depends on municipal zoning. Some municipalities allow short-term rentals throughout their territory, while others restrict them to specific areas or prohibit them in certain residential sectors. Before purchasing a property for short-term rental purposes, or before listing an existing property, it is essential to verify the applicable municipal regulations.

8. How much can I expect to earn by renting my property out on a short-term basis?

Income depends on several factors: location, capacity, the presence of a spa or lake access, seasonality, and the level of competition in the area. A well-located and well-managed cottage in the Laurentians can generate significant income year-round thanks to the four-season offering. A personalized appraisal remains the best way to obtain a realistic estimate for your property.

9. What taxes do I have to pay on my short-term rental income in Quebec?

Short-term rental income is taxable and must be declared as rental income. Depending on the revenue generated, registration for GST and QST may also be required. Quebec also applies a tax on tourist accommodation in several regions. It is recommended that you consult an accountant to fully understand your specific tax obligations based on your situation.

10. What is the difference between short-term and medium- or long-term rentals for a property?

Short-term rentals target stays of a few nights to a few weeks, with frequent guest turnover and higher income potential, but more demanding management. Medium-term rentals (31 days or more) offer more stable and predictable income, with less turnover and simplified management, but generally a lower overall return than short-term rentals.

11. How do I choose the right management company for my cottage or condo?

Compare the packages offered, management fees, platforms used, and the level of communication with guests included. Also, check reviews from other owners, the company's knowledge of the local market, and the clarity of its performance reports. A good rental management company should be transparent about what is included in its commission percentage, with no surprises after signing.

12. What services typically include in a turnkey property management package?

A turnkey package usually includes marketing and listing optimization, dynamic pricing, 24/7 guest communication, cleaning and maintenance coordination, tenant screening, emergency management, and regular performance reports. This is the most comprehensive level of service, generally offered at the highest commission percentage.

13. Do I pay the cleaning fees myself if my property is managed?

It depends on the management company. In many cases, the cleaning fees are charged directly to the guest at the time of booking, which avoids an additional cost for the owner. In other cases, these fees are included in the manager's commission percentage. It's important to clarify this point before signing a management agreement.

14. What insurance do I need to rent out my cottage on a short-term basis?

Standard home insurance generally doesn't cover short-term rentals. You need specific insurance for tourist accommodations, which protects against damage caused by guests, civil liability, and sometimes loss of income in the event of a claim. Some platforms offer limited coverage, but this is no substitute for appropriate coverage obtained from a specialist broker.

15. How long does it take to market a new property for short-term rental?

The timeframe depends on the preparation required: obtaining the CITQ permit, furnishing, professional photos, and writing the advertisement. A property that is already furnished and compliant can be marketed in a few weeks, while a new chalet requiring regulatory procedures or adjustments may take several months before welcoming its first guests.